We want you to shop with confidence on NeThing Worldwide. Return, exchange and refund eligibility may vary depending on the product, its condition, the reason for the return and the participating supplier’s applicable return policy. Any product-specific return conditions will be communicated where applicable.
Return Eligibility
To be considered for a return, eligible products should generally be unused, unopened where applicable, and returned in their original condition and packaging with all accessories, documentation and proof of purchase. Certain products may not be eligible for return due to hygiene, health, safety, perishability, customization or other product-specific restrictions.
Non-Returnable Products
For health, hygiene, safety and quality-control reasons, certain products may not be returnable once opened, used or delivered. These may include personal care and beauty products, intimate or hygiene products, perishable and refrigerated foods, customized or personalized items, certain medical and healthcare products, and other products identified as final sale or non-returnable at the time of purchase. This does not affect any rights or remedies available to customers under applicable law.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact NeThing Worldwide as soon as possible after delivery or collection. We may request photographs, order details or other information to assess the issue and coordinate the appropriate resolution with the participating supplier.
Refunds
Once a return or refund request has been reviewed and approved, the applicable refund will be processed using an appropriate method based on the original transaction and the circumstances of the order. Processing times may vary depending on the payment provider, financial institution and participating supplier. Delivery or service charges may be non-refundable except where required by applicable law or where the refund results from an error with the order.
How to Request a Return or Refund
To request a return, exchange or refund, contact NeThing Worldwide with your order number, the item concerned and the reason for your request. Please provide photographs where the item is damaged, defective or incorrect. We will review the request and advise you of the next steps, including any applicable return or collection arrangements.